Green and black tea, as well as white, yellow and oolong tea, come from the same original plant, namely the tea plant Camellia sinensis.

“Tea” on its own traditionally always refers to an infusion made from a plant derived from the tea plant, which belongs to the camellia family.

Infusions made from dried herbs, fruits, spices, mate, rooibos or honeybush are called "tea", with a small "t".

We have around 350 varieties of premium quality loose teas. From black, green, white or oolong tea to herbal, fruit and rooibos teas - our range offers the right tea for every palate!

For each of our teas you will find a tip for the dosage and preparation (on the product page and on the label on the front of the tea package). We have tested each individual type of tea with filtered water, different dosages, water temperatures and brewing times in order to find the characteristic and best result from our (professional) point of view.

Yes, our teas are vegan with a few exceptions (mostly due to the ingredient caramel).

Tea is best stored in a cool, dry, dark place and well sealed. Small amounts of tea can be stored in TeeGschwendner tea bags. Larger amounts are best transferred to containers that can be sealed well. Tea should always be consumed as fresh as possible, so if in doubt, buy small, always fresh amounts. Important note: keep the Matchacan I n the fridge so the taste stays fresh for longer!

If stored correctly, black, green, white and oolong tea will not spoil. Fruit and herbal teas should not be kept longer than the recommended best-before date. If stored in a cool, dry place, the tea will last for 3 years from the factory. If the tea ever gets that old at home, you may have bought the wrong type of tea :-)

Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Switzerland) within approximately 3 - 7 days after conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction).

Please note that no deliveries are made on Sundays and public holidays.

If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item you ordered with the longest delivery time.

The shipping costs for delivery addresses in Switzerland are CHF 8.90.

We only ship orders via our Swiss online shop at www.teegschwendner.ch within Switzerland. For orders with delivery addresses abroad, please visit our German online shop at www.teegschwendner.de.

Which shipping service provider will ship my order?

After we have handed over your package to the Swiss Post, you will receive an email from the Swiss Post with the link for tracking the shipment.

Yes, delivery to a packing station or a post office is possible without any problems.

We offer payment with debit and credit cards from Visa, Mastercard, Maestro, American Express and UnionPay as well as PayPal.

Yes, you will usually receive an order confirmation by email within a few minutes after completing your order. As soon as your order has been packed and handed over to the shipping service provider, you will receive the invoice from us by email.

I haven't received an order confirmation or shipping notification. What can I do?

To change or cancel your order, please contact our support team.

No, we also offer the option of placing a guest order without creating a customer account.

To subsequently change your details, please contact our support team. you can find the contact details under “Contact”.

Please contact our support team, preferably directly and quoting your order number. you can find the contact details under “Contact”.

We currently do not offer the option of purchasing gift vouchers in our Swiss online shop. You are welcome to order digital vouchers via our German online shop at www.teegschwendner.de . These will then be sent to you by email or, if you wish, directly to the person you are giving the gift to.

In this case, please contact our support team. you can find the contact details under “Contact”.

In the event of a return or exchange, please contact our support team. you can find the contact details under “Contact”. Our support team will then ask you to send the goods to our logistics service provider in Switzerland.

In this case, please contact our support team. you can find the contact details under “Contact”.